Cafe Bullis
Ordering and Cancellation Policy
This policy explains point pricing, availability, fulfilment, corrections, and cancellations for menu orders.
Effective: 15 September 2026
Prices and availability
Menu prices are integer points. Images are illustrative. The server confirms the current price, availability, canteen, and total before accepting an order. Items marked out of stock cannot be ordered.
Placing and collecting an order
Selecting “Place order” confirms payment and deducts points immediately. The canteen can move a paid order through Placed, Preparing, Ready, and Completed. Status and preparation times are estimates; collect the order from the named canteen and provide the order reference if asked.
Cancellations and corrections
There is currently no self-service cancellation after a paid order is placed. If the canteen cannot provide an item, report it promptly to the operator or cafebullis@outlook.com. After validating the order, an authorised administrator may restore points through an audited corrective adjustment. Do not place a duplicate order while a correction is being reviewed.
Food information
Ask the canteen directly about ingredients, allergens, dietary needs, and cross-contamination before ordering. Menu names and images are not a medical or allergen guarantee. Do not order an item if the canteen cannot confirm it is suitable for you.
Problems with an order
Report the registered email, order reference, canteen, approximate time, and issue. Never send a password, OTP, access token, or QR token. We may check payment and audit records before making a correction.